CantoKids 支援 / Support

學習進度與備份 / Progress and backups

進度儲存喺裝置內。家長專區可匯出及匯入學習備份；匯出檔案未加密，請妥善保管。刪除 App 前先備份；已匯出檔案要另外管理。

Progress is stored on your device. The Parent Area can export and import learning backups. Exported files are not encrypted: keep them private. Back up before deleting the app, and manage exported copies separately.

忘記家長 PIN / Forgotten parent PIN

如果之前已設定並保管復原碼，可用復原碼重設 PIN。開發者無法取回本機 PIN；唔好為咗試解鎖而直接刪除 App，以免遺失進度。

If you previously set up and saved a recovery code, use it to reset the PIN. The developer cannot retrieve a local PIN. Do not delete the app simply to try unlocking it, as this may erase your progress.

語音及相機 / Audio and camera

語音包可喺設定下載，下載完成後可離線播放。讀字辨識需要麥克風／語音權限，部分裝置需要網絡。認字與認物需要相機或所選相片。你可以喺系統設定管理權限。

Download audio packs in Settings for later offline playback. Reading recognition needs microphone/speech permissions and may need internet access. Word/object recognition uses the camera or a selected photo. Manage permissions in system settings.

語言及每日學習 / Languages and daily learning

設定可選繁體中文、簡體中文、英文、日文、韓文、泰文或越南文。由每日學習開始，完成練習及複習後可查看進度；兒童版亦有每日任務及貼紙簿。

Choose Traditional Chinese, Simplified Chinese, English, Japanese, Korean, Thai or Vietnamese in Settings. Start with daily learning and track practice and review progress. Kids mode also includes daily goals and a sticker book.

回報問題 / Report a problem

請提供 App 版本、裝置型號、系統版本及重現步驟。請勿寄送小朋友真名、相片、錄音、PIN、復原碼或完整備份。

Include the app version, device model, operating-system version and steps to reproduce. Do not send children’s real names, photos, recordings, PINs, recovery codes or complete backups.